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Delivery method
"Japanese pottery and porcelain online shop RIMPA" ships our items directly from Japan. The items are shipped via Japan Post Service Co,.Ltd.(we write the name as follows:"Japan Post"). Japan Post is closed on weekend and holidays, so our store also cannot ship during the term.
International Orders are shipped via EMS(air) or Surface(ship) mail. We now offer the shipping to select countries upon the checkout page. The proper shipping method (Japan Post EMS) MUST be selected to calculate the shipping cost.
Buyer is responsible for their countries Customs regulations, import tax, VAT, shippers brokerage fees, customs fees, etc. Contact your countries customs agency and/or the shipping company (UPS generally) to be advised of any fees before placing your order. We do not estimate or collect any fees in advance other than shipping/handling.
EMS(Express Mail Service): Top priority among international mails is placed on this service!
After shipping from our store, the items will be delivered for approximately 1week to addresses all over the world.(The total term is about 2weeks from placing your order to your receiving the items for we order them directly from the producing center after placing your order). In case of the damage or the loss, the actual damage cost will be compensated. The premium that corresponds to the value of your EMS article is included in the shipping cost automatically upon checkout.
Surface Mail: Sent by surface. While delivery takes 1 to 3 months, the rate is reasonable.
However,the amount of compensation is very low price and not completely satisfactory (it does not correspond the value of your actual article). Also, the surface tracking system is rough and not prompt update. Therefore, we highly recommend EMS.
EMS has the compensation that corresponds to the value of your article, and you can trace your items at the tracking site immediately. When you choose EMS, You can enter the tracking number and track the package for yourself on the Japan Post postal service page.
http://www.post.japanpost.jp/english/index.html

Return Policy and Terms of Use
"Japanese pottery and porcelain online shop RIMPA" cannot accept any cancels and any returned items that were purchased. Our store provides high quality items at the lowest possible prices for we order them directly from producing center (to customer). In addition, we never have resale items that have changed hands because we think a great deal of the original color and luster for items.
We take great care in packaging our products and have confidence in reducing the chance of damage during shipment.
However,If the product is defective or damaged, please contact us immediately.

Shipping and if the product is Defective or Damaged
We take great care in packaging our products to reduce the chance of damage during shipment.
The products of the Japanese pottery & porcelain store are directly from various parts of the potteries in Japan after placing your order. Generally, it takes about 2weeks to be delivery to your house after placing your order using EMS.
In the case of using EMS; if your articles are lost in the mail, we will refund your purchase price including the cost of shipping. Any items that are damaged during shipment by EMS will be replaced or your purchase price refunded, provided you do the following the conditions:
After receiving the package, please open and check the products conditions. In the event that the item arrives damaged, please contact us immediately. Be sure e-mail us within 24hours after receiving. You can reach us by e-mail at info@pottery-porcelain-japan.com. Do not ship back any items. Unless you follow the regulations, we cannot refund your purchase price at all.
When the item is damaged and delivered to you, you have to preserve the postal item in the current condition and make a statement regarding damaged item at your nearest local Post Office or your country's transport or transportation by yourself immediately. At the same time, "Japanese pottery and porcelain online shop RIMPA" submit documents to Japan Post. Thus, In the unlikely event of damage (or loss) of your package, we need 2 kinds of documents, both your statement for your near local Post Office and the Search Request for the Japan Post.
In this case, we will respond you back how to handle about that accident in detail immediately after we receive your e-mail about the damage of your items.
In case of using Surface Mail : the amount of compensation is very low price and not completely, so we cannot refund your purchase price or replace if your items are defective or damaged, sorry.
Therefore, we highly recommend EMS.

Customs duty and other taxes
As we descrived above, customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details.

Privacy and Security Policy
We are committed to protecting your privacy and security. We cherish the relationship we have with you, and will do nothing to violate your trust in Japan. Because of this commitment, we never sell, rent or trade e-mail addresses with any other company.
We utilize state-of-the-art security software to protect your financial information. We are committed to ensuring the highest levels of security on our site, encrypting your payment details using state-of-the-art SSL, in order to give you the assurance that you can transact safely on our site.

Copyright
The service offered by "Japanese pottery and porcelain online shop RIMPA" includes the following copyrighted items, which are protected under copyright laws in their respective countries. If you make a copy of, broadcast, send, manipulate, translate or alter any of these items, you can be prosecuted for copyright violation.
•Copyrighted works and secondary works of text, drafts, designs, photos, pictures or programs.

Jurisdiction
The court having jurisdiction over the location of "Japanese pottery and porcelain online shop RIMPA" Administrator shall be the District Court of Tokyo, the court of initial exclusive consensual jurisdiction for disputes arising in connection with this Agreement or "Japanese pottery and porcelain online shop RIMPA". Japanese law shall apply to this Agreement, its formation, validity, performance and the interpretation thereof.

As this site continues to expand and offer more products and services, we will update this Policy. We will post the changes on this page, so you will always be aware of what information we collect, and how we use it.